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Archive for the ‘business of the web’ Category

Maine wastes taxpayer money on inept web campaigns

Tuesday, March 7th, 2006

Let’s see if that title earns some much-warranted attention to this story. See, something stinks here in my home state of Maine, and at least this time around it’s not the State’s abysmal DirigoChoice health are program.

Instead, I’m talking about some highly irregular, irresponsible, and completely unprofessional behavior on display by our state’s Office of Tourism. The story is getting long, but it’s quite familiar, as it involves potentially huge sums of taxpayer money wasted on inept programs by seemingly clueless consultants and buearocrats.

Pay-per-gate, as it’s being called, is an ongoing investigation by Lance Dutson of Maine Web Report, a fellow Maine-based blogger and web developer.

Back in October of last year, Dutson discovered that the Maine Office of Tourism was buying Google AdWords targeted to specific Maine businesses. As he noted at the time, that act itself is just plain wrong, for the reasons he lists, including the facts that the State is not only bidding against the businesses it is meant to promote, but further that it should be focusing on general Google-juice and not re-directing traffic better suited for other sites to its own web presence.

The plot thickened, as its apt to do, when Dutson then noted that the Office of Tourism is expressly forbidden from spending its budget within the State of Maine That fact is important because last month, Duston reported that the Office of Tourism was violating this rule by not filtering Maine out of its expensive AdWords campaigns.

(UPDATE: Lance wrote to tell me this point is not correct. While the Office of Tourism is not prohibited by law from spending within Maine, they would certainly appear to be wasting money doing so. Maine business spend, in aggregate, millions of dollars marketing themselves to Maine residents. An Office of Tourism, meanwhile, should exist to represent them outside of the state.)

Here is where a good PR strategy becomes extremely important. After some of the campaigns were pulled, then all of them, Lance waited while the PR firm and the State both failed to respond to his inquires. I have an inquiry myself: have any of these people ever heard of blogs?

After a series of go-rounds between the consulting firm, the state, and Dutson, in which the ads were pulled first within the state and then overall, the director of the Office of Tourism Dann Lewis again demonstrated that the Office has no business what-so-ever doing business on the web. Here’s an excerpt of Lewis’ letter to Dutson, according to the Maine Web Report:

I will devote sufficient time to this over the next several days in order to respond to you fully and factually by Monday afternoon, March 6. I will be in Washington on business for the next three days, hence the time frame for my full response, which I hope you will share with the readers of your site.

In the meantime, I would ask you to refrain from making any further comments on this matter.

Yep, you know what this last statement reeks of: It’s called “Do you know who I am?!” disease, and it appears to be prevalent among even the most mid-level of State governmental agencies.

Worse, Lewis’ promise to present the Office of Tourism’s side of the story hasn’t even come true: it’s now 11pm on March 6th and Maine Web Report has not posted any reply from the agency or Mr. Lewis.

Since Lewis’ request for Dutson to “keep quiet,” the blogger has done anything but. In the past week alone, he’s discovered perhaps the most sickening and relevant facts yet. According to a 2004 newspaper article, the Office of Tourism was spending up to $7,000 per month on Internet advertising. Keep in mind, that’s $7k per month- or $78,000 per year- to out-bid Maine businesses at their own game. And as Dutston notes, in 2006 it’s likely that the Office of Tourism’s budget is at least that, if not much higher.
All in all, this is a sordid, embarrassing affair that is quickly rising to the level of scandal thanks in part to the state’s bungling response to Duston’s many legitimate inquiries. As a web developer, I’m appalled at the level of incompetence on display here. As a taxpayer, I am on the verge of outrage.

Andy Baio sticks up for freedom of expression online

Monday, March 6th, 2006

If you care about freedom of speech and the future of the Internet as a distribution platform for original content, you should care about Andy Baio’s willingness to stand up to the powers that be.

Baio, a popular blogger at waxy.org, has been hosting the files of a popular homegrown series, House of Cosbys, since November 2005. Last week, Baio received a threatening cease-and-desist letter from attorneys for Bill Cosby demanding he take down his copies of the series, which parodies Cosby’s voice, mannerisms, and some of his catchphrases (but not, in my view, in a mean way).

The series of short films originally appeared on Channel101.com, where it became extremely popular. After Cosby’s attorneys got Channel101.com to remove the videos, Baio began hosting them, he says, because they “deserve to be seen” - and he’s right.

In his announcement that he’ll fight the scare tactics of Cosby’s attorneys, Baio gets to the heart of the issue:

But I’m not removing House of Cosbys. House of Cosbys is parody, and clearly falls under fair use guidelines. I’m not taking it down, and their legal bullying isn’t going to work….Sorry, but the First Amendment protects satire and parody of a public figure as free speech. Also, the right of publicity only applies to unauthorized commercial use, and not a work of art or entertainment.

More than anything, this strikes me as a special kind of discrimination against amateur creators on the Internet. Mad Magazine, Saturday Night Live, South Park, The Simpsons, Family Guy, and countless other mainstream media sources have parodied Bill Cosby over the years (see growing list below).

I’m not saying Cosby has to love the fact that his likeness is out there being parodied for anybody with high-speed internet and a unique sense of humor to appreciate. But Baio shares some pretty damning evidence with a list of popular, mainstream avenues where Cosby has been parodied before without resorting to what amounts to legal scare tactics, and I’m betting that many of those shows in the list treated Cosby with much less admiration, no matter how off-kilter House of Cosbys is.

On this issue, Cosby should take a page from Chuck Norris’ book. The legendary actor recently became aware of the popular “Chuck Norris facts” meme travelling throughout the web, and rather than calling his lawyers, he instead reached out to his audience on the web with this message:

I’m aware of the made up declarations about me that have recently begun to appear on the Internet and in emails as “Chuck Norris facts.” I’ve seen some of them. Some are funny. Some are pretty far out. Being more a student of the Wild West than the wild world of the Internet, I’m not quite sure what to make of it. It’s quite surprising. I do know that boys will be boys, and I neither take offense nor take these things too seriously.

After that, Chuck proceeded to spin the message into a sales pitch for his latest book. He obviously realizes that you can’t spend your time trying to stifle the open distribution channel of the web- you can only hope to come off well, and maybe sell a few of your widgets in the process.

Unfortunately, Bill Cosby has done neither. Maybe he’ll reconsider if peole stand behind Andy Baio’s small act of courage and send a message that the web will not be sued into submission.

Woomu: Another video sharing site, with some twists

Monday, February 27th, 2006

Woomu is a new video sharing site with a couple of interesting twists. The biggest difference between woomu and other video sharing sites such as YouTube is that woomu is simply an aggregator, rather than a video hosting service. While this approach provides relative freedom from pesky copyright troubles like the ones YouTube has faced recently, I’m inclined to think that it may stifle other advantages such as easy sharing.

Like Digg, Newsvine, and other community-driven content sites, woomu also allows users to vote on individual videos, determining which files appear on the homepage of the site. The woomu twist is that besides voting files up to the homepage, users can also vote an individual file down. This two-way-street approach is one that other community-driven sites have stayed away from for the most part, choosing instead to go with a weighted voting system that favors reporting bad links over straight down votes. woomu puts the yea vs. nay on an even keel- but will it work?

woomu logo
Dave McAdam, co-founder of woomu, took some time to answer some questions about the new service via email. In the interview, Dave talks about the difference between woomu and other video sites, how the service fits in with the emerging distributed content model, and what the name means. The entire interview appears after the break.

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Adholes will spam you

Wednesday, February 22nd, 2006

Adholes, an ad-industry specific social site, has been sending me marketing emails for quite a while. I have now unsubscribed via their unsubscribe process twice, both to no avail.

By my definition, that means they are spamming me, and as a result their reputation is now officially crap in my view.

If you’re going to be aggressive with email marketing, you must, I repeat MUST, have a reliable unsubscribe process to deter against exactly this type of thing.

edgeio: Classifieds, and a hope for distributed community

Monday, February 20th, 2006

You may think the previous post on my blog, in which I listed a propane fireplace for sale, was a little bit strange. In fact, there’s another reason for it besides my desire to sell the fireplace (after all, I’ve already paid to post it for sale elsewhere). The ad was also my first test of the new distributed classifieds service edgeio.

Edgeio

Edgeio is still in beta, so you’ll need a password to check out the site. But without visiting it, you’ll have to trust me when I say that it’s not only a great new web-based classifieds service, it’s also a promosing hope for the future of distributed content and community on the web.

So that’s what makes edgeio so exciting, but what makes it tick? Simple. Instead of the ebay model, where you create a separate account, a separate identity, and sell your listings on their site, in their market, edgeio makes all of the web a market. Rather than posting an ad for sale on edgeio, you write a blog post listing your item, service, or job opening. Tag it with “listing” and other keywords, and edgeio reads your RSS feed and automatically lists your item. In my first test today, my listing- including the image I posted on it- appeared on edgeio within a few minutes.

After it appears, you can enhance your listing with graphics, keywords, by claiming it. The point is that while edgeio is a convenient place to search for and view items in context, the actual item itself is generated from within your own central place on the web.

Behind the simplicity of this difference lurks another tremendous benefit: identity.

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7 things to look for on the web in 2006

Monday, January 2nd, 2006

Happy New Year!

I have some humble predictions for the biggest themes, trends, and ideas on the web in 2006. I’ve got seven items here because the arbitrary concept of posting either 10 or 5 seemed pointless. A list either too long or too short would’ve been diminished by the inclusion of ideas either made up or left off. So, seven themes I think will help shape the web (and the world) in 2006. Here they are:

7. Hyperlocal (or “Ecosystem”) social software

“All politics is local,” goes the old saying. In 2006, I predict the social software movement- sites that allow users to share content, data, and more- will go local more than it ever has. I believe this trend will develop in part because 2006 is an election year in the U.S., meaning that action on the grassroots level will spike as it always does around elections. Further fueling the increase of hyperlocal news & content will be the continued popularity of social content sites like Flickr. As the mainstream begins to develop and amplify ways to utilize these social ecosystems among their families, cliques, and local business networks, the space will expand with the

These trends may also promote the development of pure-play local ecosystem software, most likely in news (there are already several hyperlocal news sites nationwide) and connections (dating, business, meetups).

6. Distributed advertising networks

Blogads and Google Adsense have been the market leaders in blog advertising for a couple of years now. But the market stagnacy is about to change in 2006. Smaller players like Pheedo will either innovate or fade away, but newcomers such as Federated Media (which has been long announced but hasn’t yet launched) and Pajamas Media (which has stumbled out of the gate) with both make this space active, interesting, and competitive. Hopefully, they won’t all be chasing their tails- innovation here is welcome.

Another angle is emerging in blog, or more widely, web-based advertising. That’s the concept that users- who are providing user-generated content in droves to sites like Flickr and You Tube- should be paid at least a share of the revenue generated from the millions of eyeballs they bring to these sites. Two new, as-yet-unreleased services, Newsvine and Squidoo, are hoping to lead a change in this situation. Both services say they plan to pay their users for the content they provide based on the amount of traffic they generate. I hope Flickr and others consider following suit.

5. Identity

This is probably my riskiest prediction. It concerns a concept rarely discussed, even among early adopters and/or close followers of the web. It’s called identity, and it’s a big, abstract philisophical question that, if addressed, can help overcome some of the larger, and smaller, issues of trust, reliability, and socilization online and off.

Specifically, conversations are already underway about the need for an open, distributed system for online identity. In a system like the outlined by LiveJournal founder Brad Fitzpatrick, OpenID, people carry around a single, URL-based identity that can be used to verify their blog posts, comments, and other content; a single identity can be easily managed, moved, and updated; and it can help facilitate web-based transactions (like auction buys) and/or business (think deals and jobs) and/or personal (think dating sites and meetups) arrangements.

To jump in, start with Johannes Ernst’s fascinating post on the advantages of a URL-based identity schema. This is a foundation issue for the web- one that seems erudite but actually touches all of us as is suggests a shift away from email-based identity, part of the “plumbing” of communications on the web. To put it in powerful terms, a URL-based identity system reduces not just the publicity of, but the dependency on, email addresses, which in turn can have a positive impact on the spam crisis.

4. Attention

Identity and attention belong next to each other in this list because they’re both fairly abstract, macro-level ideas as opposed to emerging technologies or tools (though both have their own vibrant development communities). They’re also similar in that identity and attention both address the issue of who we are when we’re online.

While identity is about trust, attention is about- visibility, with accountability. As Steve Rubel explains in his thorough post about Attention.xml, “…imagine for a moment you can look at an RSS feed…and see how many people have read the same post you’re reading or how many page views it is getting, etc…What if you could get an RSS feed that notifies you every time there are blog posts that are read by more than 100,000 people?”

The questions he’s asking suggest the heart of the attention issue- that for quite a long time, the living web has badly needed a unified, yet decentralized, trustworthy place to aggregate and push out data about who, when, and how often people are reading, linking, and subscribing to your blog or content. As Steve notes, the concept of such a system wouldn’t be limited to the blogosphere: “Going a step further, consider the possibilities if the mainstream media (MSM) adopted attention.xml as well. This could happen if the big RSS feed aggregators get behind it.”

The it Rubel refers to is Attention.xml, a proposed format for just such a system to reliably track who is interacting with who. While the number and important of blog search tools continues to climb in 2006, so will the discussion of a system to begin charting the exchange of interactions on the web.

3. Delivery & Organization (RSS, OPML, SSE, and others)

2005 has been the biggest year yet for RSS, and that expolosion has likewise suggested that OPML, a close cousin to RSS, will expand its reach in 2006 and beyond. Both of these acronymns have proven to be important delivery & organization systems for a variety of content on the web (blogs, news, stock/weather data, advertisements). As blogs become ubiquitious, and social service sites like Flickr continue to launch and grow,

Furthering the rise of RSS in 2006 will be the long-awaited release of Microsoft’s next operating system, Vista. The OS, along with two of its most popular applications, Internet Explorer and Outlook, with all be deeply ingrained with RSS and its Microsoft-created (much) younger cousin, SSE. With the launch of SSE, Microsoft (and early fans of the technology) hope that the current “one way street” of RSS will be alighted to allow for bi-directional flow of information. This change, if it materializes, could be as important as the initial release of blogging tools like Manilla and Blogger were to the development of the writable/living/social web.

2. User-Organized Media and Content

Okay, so I couldn’t call this one “User-generated content” because people seem to hate that term (they feel it dimishes the user- fair enough, I guess). So instead, I’m calling it “User-organized media and content”, which in the end seems to be a more descriptive term, so woo hoo.

Either way, it’s all about the concept of giving users a large, open space to share content, links, and comments and to therefore define the discussion of what’s news. The trend emerged in a big way in 2005 thanks to Digg.com, a technology news site where the news is provided via links from users, which are then voted on. No editor picks the top stories on Digg- instead, votes determine, on a constantly-rotating basis, what lands on the front page.

It’s a continuation of the living web as a place for conversation, and beyond the traditionally-opinionated nature of blogs, this round of user-organized information brings news media into the fray.

Expect many other sites, including some mainstream media websites, to follow suit in 2006 and give their users a shot at not just digesting, but defining, what’s relevant in news and other media.

One big player in the space, which I think will be one of the most popular sites of the year, is Newsvine.com. Though the site is currently in private beta, it promises to continue Digg’s innovative, user-centric spirit, while also mixing user’s links with traditional news articles from AP and other sources.

Better still, Newsvine provides all users their own space to write and has noted that it plans to share any revenue generated from user’s content. Another service, the recently-launched Squidoo, also promises to share revenues with its users, who use the site to create “lenses”, or collections of personal expertise, on a limitless array of topics. Call it About 2.0, or, as its creator calls it, a “platform for meaning”.

No matter the label, the social web enters a new phase this year as its heart- news, blog posts, comments, links, video & audio, and all varities of other content- is made even easier to share, mix, promote, and comment on.

1. Open-source video / Videoblogging

Video was on deck in 2005, but it will step up to the plate in 2006 and beyond.

I think video will explode in two big ways on the web this year. One will be via community-based sites such as YouTube, a video hosting and sharing service similar in function to Flickr, the popular photo site. 2005 already hinted at the emerging popularity of online video communities, where users will go to upload videos of all kinds and skill levels.

I had an idea, back in January of 2005, that video on the web might be starting to get big. As the horrific tragedy of the tsunami struck in late 2004, thousands of people across the world filmed videos of the events. Through the internet and blogs, these videos spread quickly, bringing home to every citizen of the world the terrible state of Southeast Asia with stark reality. At the time, I was web developer for Media Bloggers Association (disclosure: I’m still on the Board). In its role as as a blogging advocacy group, the MBA undertook a project to help host videos of the tsunami in an effort to curtail massive bandwidth fees assumed by those bloggers hosting the videos.

During the month MBA hosted the videos, I watched our traffic explode by 1000%, while we leapt from the low-thousands into the Top 50-most-trafficked blogs on the web. This was no longer the hollow predictions from analysists suggesting the arrival of the broadband web- I witnessed first-hand the power and the attraction that even the most amateur web-based video held.

The popularity of all types of viral video did not go unoticed, at least by those in the industry. Back in May, Viacom purchased iFilm.com, a relatively-unknown site that serves up a variety of viral videos, from bloopers to hommade shorts to cable news clips.

Then, in December 2005, it got crazy. The formerly lost season of Saturday Night Live got a much-needed jolt with the premier of “Lazy Sunday,” a ‘digital short’ that aired on the series’ December 17th episode. By the following Tuesday, the popularity of the 2-minute song parody had made an almost overnight sensation out of YouTube.com, a 10-month old video hosting and sharing service, where a user had posted a clip of the SNL video.

Soon after, the popularity of the clip prompted NBC to post its own version of the file for free on its website, NBC.com. NBC’s parent, Universal, quickly followed suit by releasing a version of the video for free on Apple’s iTunes Music Store (which also sells videos of NBC and other networks’ TV shows).

The ensuing hysteria over the video wasn’t something new for its creators, SNL cast member Andy Samberg and writers Akiva Schaffer and Jorma Taccone. Members of a comedy troupe The Lonely Island, the trio have been releasing their own homemade, amateur-looking (yet brilliant and hilarious) videos free on the web for a couple years now. In fact, it was in large part due to the popularity of some of their previous videos- all released under Creative Commons licenses, which encourage free linking and sharing- that the trio was hired for Saturday Night Live.

The popularity of the “Lazy Sunday” video- linked and shared freely, beginning with users up to the corporations that “own” the content- suggests what I believe will be the biggest trend on the web in 2006:

Combined with the natural expansion of blogging from a primarily text-based medium to one rich with audio, and particularly, video files, 2006 is going to be one huge year for user-created, community-shared video of all imaginable types.

The blend is right in 2006 in part because corporations- historically, the only creators, containers and distribution model for content of all types- are finally getting wise to the immesurable potential of homegrown and delivered goods. But more importantly, it’s the creators who are recognizing- and responding to- the increasingly large audience of people who are becoming more and more in tune with the idea that their entertainment doesn’t need to come in half-hour bursts from channels 2, 5, or 7. There’s more out there, and it’s getting good.

2005 Blogs of the Year

Saturday, December 31st, 2005

My picks for 2005 Blogs of the Year:

5. Scripting News - Dave Winer / He’s often infuriating, especially in a disagreement. But there’s no doubt that Dave Winer is the unofficial Chief Technical and Philisophical Officer of the living web. While some people find one or two interesting things to say every couple of years, delivering brilliant treatises- in text or audio- appear to come so easy to (and from) Dave via his blog. Better still, he’s one of the rare few who pontficiate, yet also spend an equal amount of time delivering with real tangible actions- or in Dave’s case, software, ideas, and movements.

4. Instapundit - Glenn Reynolds / Reynolds, my top pick for 2004, continues to outshine 99.999% of the blogosphere with his quality, frequency, variety, and intelligence. He’s always said he’ll blog as long as its fun. I only hope 2006 is his most fun year ever.

3. Micropersuasion - Steve Rubel / Steve Rubel blogs in a cheifly friendly, yet authorative voice, and manages to cover nearly every single emerging trend from RSS to online advertising to identity/attention to videoblogging. If I smell a trend on the web, I turn to Steve for updates and insight.

2. Lifehacker - Gina Trapani, et al / Lifehacker came out of the gate in early 2006, capitalizing on the mini-craze of ‘lifehacks’ popularized by Merlin Mann’s 43Folders site (and others). Lifehacker was great early and spent all year getting better thanks to Gina Trapani and later a stable of supporting bloggers. Keeping track of new software, tools, services, and trends can be mind-numbing, but Gina and Co. have made it fun while keeping coverage both deep and varied.

1. Scobelizer - Robert Scoble / Robert Scoble did the almost unthinkable this year. While Microsoft was busy making strides with RSS, open formats, and more, (yet not its browser) Scoble managed to put a human, friendly, aware, and intelligent face on the borg. Best of all, he emerged as an outstanding rolemodel for fairness and tranparency in blogging as he continually proved his will to discuss controversial issues again and again. Scoble’s fairness, honesty (he’s a geek, in case he hasn’t reminded you lately) and his sense of narrative (he’s just one of us, guiding us through Microsoft, and through the software industry) combine to make him the most enjoyable, revealing, and interesting blogger in 2005.

Best of the web 2005

Saturday, December 31st, 2005

In abbreviated form, here are my picks for the best software, services, and/or tools for the year 2005:


5. Bloglines -
I’ll start with a downer: I don’t love Bloglines…yet. But I do like it a whole lot, because it’s a reliable, pretty friendly place for me to store and view my RSS feeds. I like their categorization, feature set (but still long for subfolders), and their tools (the blogroll feed, in particular) are appreciated. In 2006, I hope Bloglines continues to expand by adding true security features, multiple view options, and perhaps a bit of a speed and/or design tweak here or there. Still though, they’re good enough to make my top 5.

4. Backpack - Understatement: 37Signals was on fire this year. Shifting from a consulting firm to a product company, they first released a nifty to-list service, Ta-da List, then followed it up in May with Backpack, a service where a person or people can create lists, notes, tasks, reminders, and store and share documents and images. The service has been an invaluable tool for me (and thousands of others), won tons of accolades, and has, with others, spawned a revolution of small, simple, web-based services that is likely to explode in 2006.

3. Flickr - Flickr, a photosharing service and community, is hands-down the best, most fun web service I’ve ever used. From it’s super-easy Uploadr tool for, well, uploading your digital photos, to its amazing Organizr tool for sorting, naming, and grouping them, to its truly brilliant and ever-emerging ways to bind its community of users together, it’s the shining example of how joyous online experience can be. The best part? It keeps getting better. Late this year, they’ve added digital photo printing via Yahoo!/Target, by itself a worthy reason for the service’s acquisition by Yahoo! this year.

2. Mozilla Firefox - Firefox got big in 2005, and it was well-deserved. The cross-platform browser is my pick for 2nd best of the web this year for its emergence as a (nearly) all-in-one platform for using the web. The best part of Firefox in my view are the extensions. Thanks to a community of developers, I use Firefox as a blogging tool, spell checker, del.icio.us bookmarks manager, I search multiple sources, I bypass website registration, have integrated color hex code picking, and it’s web developer toolbar proves invaluable at my job.

And oh yeah, it’s a sleek, powerful, reliable browser, to boot.

1. del.icio.us - The site’s design was ugly until late this year, but that didn’t matter much- del.icio.us’ great beauty derives from its simple, open-ended, RSS-ified structure. Beyond just a go-anywhere, browser-based boomark service, del.icio.us exploded the way we save and share the web by allowing us, the users, to create our own methods and habits for linking pages, media, and ideas. Just a couple of the thousands of ways to use the service: A bookmark service, a link delivery service, a PR-watchlist- even a to-do list, library manager, and, heck, blogging tool, all-in-one. del.icio.us is the best and most inherently revolutionary of the “web 2.0″ services because it provides any user the basic tools and inspiration to map their own view of the web.

Gmail adds RSS “clips”…but mixes them with ads?!

Friday, December 9th, 2005

Google recently added a new feature to their web-based email, Gmail, known as “Web Clips”. The ‘clips’ are actually RSS feeds, presented one item at a time at the top of your Gmail Inbox.

It’s kind of a neat concept, but the part that strikes me as a bit questionable is the fact that interdispersed with items from your chosen RSS feeds, Google also inserts Google AdWords, with only a vague delination between actual content (your feed items) and the ads. Here’s a screenshot of a “Sponsored Link” appearing in the “Web Clips” area:

Gmail\'s \'Web Clips\' includes sponsored links

Google already places contextual advertising within my email account. So why does is it necessary stuff further ads onto my account, while at the same time blurring the line between my own personalized content and served advertising?

The other thing that bugs me about this is that Google is attempting to “trick” their users into clicking on these ads by placing them in the exact same spot, in the exact same format, as the user’s RSS feeds.

Not evil, per se. But not very cool at all.

Sunday, December 4th, 2005

Rex Hammock says: “You’re crazy if you take what you read in Wikipedia at face value.”

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