Retail heaven or Dell Hell: Before you expect a blog to solve your customer service woes, try some basics first

Considering the serious amount of blogjuice generated by Jeff Jarvis’ 520-part Dell Hell series is generating in (and out!) of the blogosphere, I thought it only fair to relate two extremely positive customer service experiences I’ve had lately, starting with most recent and going back through earlier this summer. Then, I’ll talk a bit about some ideas that can be gleaned from the experiences.

Positive experience #1: CafePress and being flexible in special circumstances

Date: August, 2005
Company: CafePress
Rating: 5 stars

At nearly the last minute, I decided to order a custom-made BBQ apron for my son’s 2nd birthday party. I jumped on to CafePress, created the apron effortlessly and with much help thanks to their excellent online creation and ordering tools. Prepping my image was equally as easy thanks to their superb templates and image-creating documentation. To get the apron in time, I opted to pay $18 for next day shipping.

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