Category: Clip File

Retail heaven or Dell Hell: Before you expect a blog to solve your customer service woes, try some basics first

Considering the serious amount of blogjuice generated by Jeff Jarvis’ 520-part Dell Hell series is generating in (and out!) of the blogosphere, I thought it only fair to relate two extremely positive customer service experiences I’ve had lately, starting with most recent and going back through earlier this summer. Then, I’ll talk a bit about […]

Tales from The Long Tail: an interview with the co-founder of Peerflix

Today’s Tales from The Long Tail link is an interview with Peerflix co-founder Billy McNair by my closest-in-geography-blogger, F-Stop Blues‘ Tim Coyle. In the interview, Peerflix is explained (if you don’t know what it is, read the interview!), and its founder talks about the service’s bright future: Currently people mail DVD’s to one another. Do […]

Professional ad blogger: frequency, professional design matter

B.L. Ochman (one of the many fine folks I had the pleasure of meeting in Nashville last weekend) has begun an interview series on her blog, whatsnext. First up is Adrants Steve Hall, who says, among other things, that frequency matters when blogging professionally: Hall posts 12 to 15 times a day. He doesn’t have […]