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  • Retail heaven or Dell Hell: Before you expect a blog to solve your customer service woes, try some basics first

    Considering the serious amount of blogjuice generated by Jeff Jarvis’ 520-part Dell Hell series is generating in (and out!) of the blogosphere, I thought it only fair to relate two extremely positive customer service experiences I’ve had lately, starting with most recent and going back through earlier this summer. Then, I’ll talk a bit about […]