A photo of Jason Clarke from the waist up, smiling at the camera wearing a brown corduroy sport coat and blue sweater

Hi, I’m Jason Clarke. I’m a family guy, writer, and digital strategist based in Orono, Maine. More about me →

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  • Retail heaven or Dell Hell: Before you expect a blog to solve your customer service woes, try some basics first

    Considering the serious amount of blogjuice generated by Jeff Jarvis’ 520-part Dell Hell series is generating in (and out!) of the blogosphere, I thought it only fair to relate two extremely positive customer service experiences I’ve had lately, starting with most recent and going back through earlier this summer. Then, I’ll talk a bit about…

  • Technorati sucks

    Sorry, but Technorati SUCKS. I used them many times per hour for several months last summer- probably about 20 times a day, six days a week- and the service was invaluable to me. It was my #1 web service of the year for 2004. But for the past several months, Technorati’s response time has been…

  • Prediction a la Rove

    A prediction: Karl Rove is not Judith Miller’s source. Think about it: if Rove was Miller’s source, don’t you think the NYT would be pressuring Miller to reveal Rove with some kind of damning evidence, thereby effectively ensuring his almost immediate public demise?